Terms & Conditions
Iwalani aims to ship all orders within 1 business day from receiving the order, therefore no changes can be made after you have placed your order. All cancellation requests will be reviewed as soon as possible, and if the order has not been submitted to our warehouse then we will process your cancellation if possible.
All emails regarding cancellations must be titled ‘Cancel Order’ in the Subject field of the email. Please include your full name and order number in the body of the email.
Cancellations not titled in this manner will not be refunded.
Can I change my address?
As we process and ship all orders as soon as possible, we do not accept any address changes after your order has been placed. All address change requests will be reviewed as soon as possible, and if the order has not been submitted to our warehouse then we will process your cancellation if possible.
All emails regarding change of address must be titled ‘Change of Address’ in the Subject field of the email. Please include your full name, order number and corrected shipping address in the body of the email, and we will do our very best to update your details for you.
Address change emails not titled in this manner will not be processed.
What if my order is held by local customs?
If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and organise for their order to clear customs. Iwalani is not liable to contact customs officials, or refund any orders which are refused by local customs and returned to Iwalani. Iwalani provides all necessary documents to clear customs with each order.
Can I add product or change shipping method?
Once the order has been processed and submitted we cannot amend the type of shipping or change / add products to your order.
If your parcel is marked as ‘delivered’ by the local postal service, yet you do not physically have your parcel it is up to the customer, not Iwalani to contact the local postal service to follow up the problem. If the local postal service and the customer do not resolve the discrepancy, Iwalani is not liable to refund or resend your order.
English & Dutch language:
All order details need to be placed in English or Dutch language only. Please note, any orders not placed in the English or Dutch language may not print address labels correctly and thus, will not arrive to your shipping address.
The use of diacritic marks such as ñ will not be printed and thus Iwalani will not be liable for refund / or replacement.
If you have purchased Iwalani we assume you are of the legal age. Extended exposure to the sun causes serious damage, we suggest you protect yourself with sun smart options whilst using your Iwalani.
If you feel you are getting burnt, then we suggest you take a dip and get out of the sun!